Shipping & delivery


SHIPPING AND DELIVERY

We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence. We ship Monday through Friday, excluding weekend and select holidays. It takes 1-2 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending where your item was shipped from.

If an order is late, ask you neighbours if they got your package and contact your LOCAL post office as they will be quicker and more helpful than the general line. 

The following information is the estimated timeframe you should receive your order after it has been shipped:

You track your order on https://www.17track.net/en just enter your tracking number.

 

*shipping time depends on the shipping option chosen

UNITED STATES

5-12 days 

CHINA

3-5 days

JAPAN

6-23

RUSSIAN FEDERATION

15-20 days

HAITI

15-23 days

AFGHANISTAN

15-23 days

ARMENIA

15-23 days

GUYANA

15-23 days

HEARD ISLAND AND MCDONALD ISLANDS

15-23 days

HONDURAS

15-23 days

HONG KONG

1-3 days

HUNGARY

7-9 days

ICELAND

15-23 days

INDIA

7-23 days

INDONESIA

15-23 days

IRAN (ISLAMIC REPUBLIC OF)

15-23 days

ARUBA

15-23 days

IRAQ

15-23 days

IRELAND

9-23 days

ISRAEL

7-25 days

ITALY

7-9 days

JAMAICA

15-23 days

JORDAN

15-23 days

KAZAKHSTAN

7-25 days

KENYA

15-23 days

KIRIBATI

15-23 days

ASCENSION

15-23 days

KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF

15-23 days

KUWAIT

7-25 days

KYRGYZSTAN

15-23 days

LAO PEOPLE S DEMOCRATIC REPUBLIC

15-23 days

LATVIA

9-15 days

LEBANON

15-23 days

LESOTHO

15-23 days

LIBERIA

15-23 days

LIBYAN ARAB JAMAHIRIYA

15-23 days

LIECHTENSTEIN

15-23 days

AUSTRALIA

7-9 days

LITHUANIA

9-15 days

LUXEMBOURG

7-9 days

MACAU

15-23 days

MACEDONIA

15-23 days

MADAGASCAR

15-23 days

MADEIRA

15-23 days

MALAWI

15-23 days

MALAYSIA

15-23 days

MALDIVES

15-23 days

MALI

15-23 days

AUSTRIA

7-9 days

MALTA

7-25 days

MARIANA ISLANDS (NORTHERN)

15-23 days

MARSHALL ISLANDS

15-23 days

MARTINIQUE

7-9 days

MAURITANIA

15-23 days

MAURITIUS

7-25 days

MAYOTTE

15-23 days

MEXICO

7-25 days

MICRONESIA (FEDERATED STATES OF)

15-23 days

MOLDOVA, REPUBLIC OF

15-23 days

AZERBAIJAN

15-23 days

MONACO

7-9 days

MONGOLIA

15-23 days

MONTENEGRO

15-23 days

MONTSERRAT

15-23 days

MOROCCO

7-25 days

MOZAMBIQUE

15-23 days

MYANMAR

7-25 days

NAMIBIA

15-23 days

NAURU

15-23 days

NEPAL

7-25 days

AZORES

15-23 days

NETHERLANDS

7-9 days

NETHERLANDS ANTILLES

15-23 days

NEW CALEDONIA

15-25 days

NEW ZEALAND

9-12 days

NEW ZEALAND ISLANDS TERRITORIES

15-23 days

NICARAGUA

15-23 days

NIGER

15-23 days

NIGERIA

15-23 days

NIUE

15-23 days

NORFOLK ISLAND

15-23 days

BAHAMAS

15-23 days

NORWAY

7-15 days

OMAN

7-15 days

PAKISTAN

7-15 days

PANAMA

15-23 days

PAPUA NEW GUINEA

15-23 days

PARAGUAY

15-23 days

PERU

15-23 days

PHILIPPINES

7-9 days

PITCAIRN

15-23 days

POLAND

7-9 days

BAHRAIN

15-23 days

PORTUGAL

7-9 days

PUERTO RICO

7-15 days

QATAR

7-15 days

REUNION

15-23 days

ROMANIA

7-9 days

RWANDA

15-23 days

SAINT HELENA

15-23 days

SAINT KITTS AND NEVIS

15-23 days

SAINT LUCIA

15-23 days

BALEARIC ISLANDS

15-23 days

SAINT PIERRE AND MIQUELON

15-23 days

SAINT VINCENT AND THE GRENADINES

15-23 days

SAMOA, USA TERRITORY

15-23 days

SAMOA, WESTERN

15-23 days

SAN MARINO

15-23 days

SAO TOME AND PRINCIPE

15-23 days

SAUDI ARABIA

15-23 days

SENEGAL

15-23 days

SERBIA

15-23 days

SEYCHELLES

15-23 days

ALBANIA

15-23 days

BANGLADESH

7-15 days

SIERRA LEONE

15-23 days

SINGAPORE

4-6 days

SLOVAK REPUBLIC

7-9 days

SLOVENIA

7-9 days

SOLOMON ISLANDS

15-23 days

SOMALIA

15-23 days

SOUTH AFRICA

7-15 days

SOUTH GEORGIA AND THE SOUTH SANDWICH ISL

15-23 days

SPAIN

7-9 days

SPANISH TERRITORIES OF N. AFRICA

15-23 days

BARBADOS

15-23 days

SPITSBERGEN(SVALBARD)

15-23 days

SRI LANKA

7-15 days

SUDAN

15-23 days

SURINAME

15-23 days

SWAZILAND

7-15 days

SWEDEN

9-15 days

SWITZERLAND

7-15 days

SYRIAN ARAB REPUBLIC

15-23 days

TAIWAN

3-5 days

TAJIKISTAN

15-23 days

BELARUS

15-23 days

TANZANIA

7-15 days

THAILAND

15-23 days

TOGO

15-23 days

TOKELAU

15-23 days

TONGA

15-23 days

BRITISH VIRGIN ISLANDS

15-23 days

TRINIDAD AND TOBAGO

15-23 days

TRISTAN DA CUNHA

15-23 days

TUNISIA

15-23 days

TURKEY

7-15 days

BELGIUM

7-9 days

TURKMENISTAN

15-23 days

TURKS AND CAICOS ISLANDS

15-23 days

TUVALU

15-23 days

UGANDA

15-23 days

UKRAINE

7-15 days

UNITED ARAB EMIRATES

7-15 days

UNITED KINGDOM

7-9 days

UNITED STATES MINOR OUTLYING ISLANDS

15-23 days

URUGUAY

15-23 days

BELIZE

15-23 days

UZBEKISTAN

15-23 days

VANUATU

15-23 days

VATICAN CITY STATE (HOLY SEE)

15-23 days

VENEZUELA

15-23 days

VIET NAM

15-23 days

VIRGIN ISLANDS (U.S.)

15-23 days

WAKE ISLAND

15-23 days

WALLIS AND FUTUNA ISLANDS

15-23 days

WESTERN SAHARA A)

15-23 days

YEMEN (REPUBLIC OF)

15-23 days

BENIN

15-23 days

ZAMBIA

15-23 days

ZIMBABWE

15-23 days

South Korea

6-7 days

BERMUDA

7-9 days

BHUTAN

15-23 days

BOLIVIA

7-15 days

BOSNIA AND HERZEGOVINA

15-23 days

ALGERIA

15-23 days

BOTSWANA

7-15 days

BOUVET ISLAND

15-23 days

BRAZIL

15-23 days

BRITISH INDIAN OCEAN TERRITORY

15-23 days

BRUNEI DARUSSALAM

15-23 days

BULGARIA

7-9 days

BURKINA FASO

15-23 days

BURUNDI

15-23 days

CAMBODIA

15-23 days

CAMEROON

15-23 days

ANDORRA

15-23 days

CANADA

15-23 days

CANARY ISLANDS

15-23 days

CAPE VERDE

15-23 days

CAROLINE ISLANDS

15-23 days

CAYMAN ISLANDS

15-23 days

CENTRAL AFRICAN REPUBLIC

15-23 days

CHAD

15-23 days

CHANNEL ISLANDS

15-23 days

CHILE

7-15 days

ANGOLA

15-23 days

CHRISTMAS ISLAND

15-23 days

COCOS(KEELING)ISLANDS

15-23 days

COLOMBIA

7-15 days

COMOROS

15-23 days

CONGO (DEM. REP. OF)

15-23 days

CONGO (REP. OF)

15-23 days

COOK ISLANDS

15-23 days

CORSICA

15-23 days

COSTA RICA

15-23 days

COTE D'IVOIRE

7-15 days

ANGUILLA

15-23 days

CROATIA

7-9 days

CUBA

15-23 days

CYPRUS

7-9 days

CZECH REPUBLIC

7-9 days

DENMARK

15-23 days

DJIBOUTI

15-23 days

DOMINICA

15-23 days

DOMINICAN REPUBLIC

15-23 days

EAST TIMOR A)

15-23 days

ECUADOR

15-23 days

ANTARCTICA

15-23 days

EGYPT

15-23 days

EL SALVADOR

15-23 days

EQUATORIAL GUINEA

15-23 days

ERITREA

15-23 days

ESTONIA

9-15 days

ETHIOPIA

7-15 days

FALKLAND ISLAND (MALVINAS)

15-23 days

FAROE ISLANDS

15-23 days

FIJI

7-9 days

FINLAND

15-23 days

ANTIGUA AND BARBUDA

15-23 days

FRANCE

7-9 days

FRANCE, METROPOLITAN

15-23 days

FRENCH GUIANA

15-23 days

FRENCH POLYNESIA

15-23 days

FRENCH SOUTHERN TERRITORIES

15-23 days

GABON

15-23 days

GAMBIA

15-23 days

GAZA AND KHAN YUNIS

15-23 days

GEORGIA

15-23 days

GERMANY

7-9 days

ARGENTINA

15-23 days

GHANA

15-23 days

GIBRALTAR

15-23 days

GREECE

9-23 days

GREENLAND

7-9 days

GRENADA

15-23 days

GUADELOUPE

15-23 days

GUAM

7-9 days

GUATEMALA

15-23 days

GUINEA

15-23 days

GUINEA-BISSAU

15-23 days

 

UPS

UPS will return the package to our warehouse after the 3rdunsuccessful delivery attempt. They may hold the package at a facility near you after the 3rd unsuccessful delivery attempt. Check the UPS site frequently for any status updates. A notice card will be left where you may pick up the parcel. If you do not receive a notice card, please contact UPS to confirm the facility address for pick up. Please visit the UPS site for further information.

If your package is returned, please contact us at infofrancescodonni@gmail.com for further assistance.

UPS does not ship to PO Boxes therefore; it is best to provide a residential/work address.

EUROPEAN ORDERS:

European orders are shipped out from our UK warehouse either via TRAKPAK or DPD.

INTERNATIONAL ORDERS:

For international orders, we use UPS as the courier service. On rare occasion, international shipping to some countries can take 4-6 weeks. We are not responsible for any delays caused by the destination country’s customs clearance process or by the courier transit time.

AUSTRALIA ORDERS:

Orders going to Australia are shipped from our warehouse in Canada via UPS.

DUTIES AND INTERNATIONAL FEES:

Applicable customs or import duties are included in the final price of the product.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at infofrancescodonni@gmail.com immediately! We do our best to speed up processing and shipping times, hence there is a small time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees may be applied.

ORDER CANCELLATION/ MODIFICATION:

If you decide to cancel or modify your order please write to us at infofrancescodonni@gmail.com as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

If you have any questions, make sure to contact us on the contact us page!