Refund policy

We are proud to offer our 30 day money-back guarantee!
How to claim your money back:

1. To be eligible to claim a refund, individuals must have purchased Francesco Donni products from an online store between 9.00am AEST  1 January 2019 and 11.59pm AEST on 31 December 2020.
2. If you are not completely satisfied with our products, email a customer care representative at with the subject header "30 Day Money-Back Guarantee” sharing your review and money-back request.
3. Once approved, send out the products (in its original packaging) via a trackable mail service in 30 days from date of delivery to the address provided by our customer care representative.
Incomplete, indecipherable or illegible claims will be deemed invalid.
Real postage costs for the sending and return of our proucts are the full responsibility of the Claimant and will not be refunded.
4. Once returned, our products purchase price will be refunded to you.